The Terms and Conditions set out an agreement between 'you' the owner and 'us' at Chips.

  1. Submission of a Booking Form will confirm the owner/s acceptance of the Terms and Conditions and their desire to progress with a Booking. We will need you to visit with your dog before booking can be confirmed.
  2. Bookings are not confirmed until the deposit has been paid, which is due at the time of submitting the Booking Form. 
  3. The remaining balance should be paid when dropping of your dog. We are happy to receive dogs anytime after 2pm on the first day of your booking.
  4. All dogs must be up to date with their vaccinations, or Titer tested, worming, tick and flea treatments. You must provide the carer with the vaccination booklet at the start of each board. You further agree to deliver your dog in a clean condition.
  5. All dogs must be microchipped and the microchip number must be supplied.
  6. We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.
  7. We are happy to accept bookings for unspayed bitches, however if you believe your dog is due into season during her board you must inform us at the time of booking.  
  8. We are happy to accept entire males, providing they are not aggressive towards other dogs.
  9. You agree to supply enough food for the duration of your dog's board plus water and food bowls, bedding, lead and any toys which will help your dog to settle. If insufficient food is supplied at the start of the board you agree to refund Chips the costs incurred of purchasing more food.
  10. If you collect your dog before the confirmed end date of the board you will not receive a refund.                                                                     
  11. You undertake to make full disclosure of any behaviour or characteristics which might make your dog not suitable for home boarding, including, but not limited to behavioural or health problems, anti-social behaviour including aggression, incontinence/lack of housetraining or excessive loud barking/whining. Failure on your part to disclose any matter which might render the dog unsuitable for home boarding will be deemed a material omission amounting to a fundamental breach of this agreement. You will also be liable for additional costs if Chips experiences difficulties due to failure to disclose in the booking form any matter that would be accepted as reasonably unsuitable for home boarding.
  12. I will use all care to ensure the happiness, safety and welfare of your dog/s. If however your dog becomes unwell or has an accident during his board we will take him to a Veterinary Surgery. You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog is insured against sickness, accident, injury and third party liability prior to the start of the board. The booking form gives the carer authorisation to take your dog/s to the vet's if necessary, whilst also confirming you will either reimburse them of any fees or pay the Veterinary Surgery directly, which-ever applies.
  13. It is my policy to exercise all dogs off the lead in my secure dog walking field.
  14. If the dog is taken off the premises they will be kept on the lead.
  15. Although we make every effort to ensure your dog/s are cared for to our usual high standards, we cannot be liable for loss, injury or death.
  16. Your deposit is not refundable if you cancel within 10 days of your booking.                                  
  17. Any dog that is not collected for within three (3) days of the scheduled pickup time, without the owner notifying us of extended boarding, shall be deemed abandoned.
  18. We shall re-home or deliver to a humane shelter/rescue group any dogs that are abandoned publicly, privately, or otherwise. Any charges incurred in the care, maintenance and rehoming of said dog including extra boarding fees, will remain the responsibility of the owner. Chips has the right of possession of dog until all such fees are met.
  19. Photos taken of your dog/s during the board will be the property of Chips and may be shared on our website and social media sites. Should you not wish for your dogs photos to be shared please let us know. Please note no details of your dogs exact holiday location will be given out, the security of dogs is paramount.
  20. Dogs need to be collected by 11am on the final day of the booking, or an extra night will be charged.